Dispatch is available 24/7. Arrival time depends on traffic, weather, your exact location and current call volume, so call with your location for the most accurate estimate.
Our team uses professional equipment and follows vehicle-specific procedures. Many hybrids and electric vehicles have a separate 12-volt battery, so tell the dispatcher the year, make and model before service.
We can help determine the safest next step and arrange towing to a repair shop if the battery, starter, alternator or another component may have failed.
Before connecting equipment, the technician checks the vehicle location, battery condition and obvious signs of damage. Professional jump-start equipment is connected using the correct polarity and a controlled procedure intended to protect modern vehicle electronics. Tell the dispatcher if the vehicle is a hybrid, electric vehicle, luxury model or has a battery located away from the engine compartment.
If the engine starts, allow the charging system to operate and arrange a battery and alternator test as soon as possible. A vehicle that repeatedly needs a jump may have a weak battery, charging-system problem, loose connection or another electrical fault. If the engine will not start after a safe attempt, our towing service can move it to a repair facility.
Service is available at homes, workplaces, parking ramps, MSP Airport-area lots and roadside locations across our Twin Cities coverage area.